Please refer to the instruction leaflet on how to enter the default password. This is highlighted in red
Frequently Asked Questions
We have tried to answer as many questions about MEkey ICE ID Tags as possible on this page. If you can't find an answer to your question here just drop us an email at help@mekeyicetag.com and we will get back to you as soon as possible. Alternatively use our live chat facility - if we are offline you can click to leave a message.
Double click on ‘My Computer’ or ‘This PC’, in the next window you should see a removable drive with the MEkey ICE logo. Double click this drive and then double click the ‘load-mekey’ icon. The personal medical record software should now launch.
Check you are using a version of Windows that is compatible with the MEkey ICE ID Tag (XP/Vista/7/8/8.1/10).
Try removing the tag, then re-insert it, also try a different USB port or different computer to check the USB ports are working correctly.
Press in on the black lever on the side of the USB Dog Tag and slide forward with the gold connector uppermost (if the port is horizontal). While still holding the lever, insert the USB into your computers USB port. Once the USB device is full inserted into your computer you are ready to begin.
It does not run natively on Apple Macs. It will run on a dual boot (Windows/Mac OS) Intel based Mac. Most Apple users set their MEkey up on a friends PC, and as no files are copied to the local PC there are no security issues.
Also most emergency services will be running some form of Windows based PC.