We have tried to answer as many questions about MEkey ICE ID Tags as possible on this page. If you can't find an answer to your question here just drop us an email at help@mekeyicetag.com and we will get back to you as soon as possible. Alternatively use our live chat facility - if we are offline you can click to leave a message.
The emergency medical screen will automatically shut down when an incorrect password has been entered. This is a security feature to stop people trying to guess your password.
Try your password again, making sure ‘caps lock’ is not on (if you originally set your password in lower case). Try to remember if you used capitol letters anywhere in the password.
Your password in not recoverable as it is encrypted within the application. This is a security feature to stop anyone changing your information. The information already on your MEkey ICE ID Tag will still be available, but you will not be able to edit it.
If you are within the first six month period after purchasing we offer a ‘swap out’ program. We will exchange your MEkey ICE ID product for a new one, the owner will incur postage charges. No swap outs will be accepted without contacting us first for further information.
We also offer remote assistance to get you back up and running.
There is no forgotten password ‘hint’ option as the bespoke medical ID software is not internet based – it runs direct from the MEkey ICE ID Tag.
No. It’s totally up to you what information you fill in. If there is a section that you don’t want to fill in, just leave it blank.
Yes. This is just there to show no data has been entered yet. When you are editing the forms, any fields that have the word ‘Empty’ in them you can just delete it and enter your data, or just leave it blank.